Refund and Return Policy
This refund and return policy (“Policy”) governs refund and return transactions made through [Website Name] (“Site”) operated by [Company Name] (“We,” “Our,” or “Company”). Please read this policy carefully and ensure that you understand it.
1. Return Process
1.1. Customers who are not satisfied with any of the products purchased must contact us for a refund request within 14 days of purchase.
1.2. Return requests can be made through a specific form such as the [Return Request Form] or via email. The request should include the customer’s name, order number, list of items to be returned, and the reason for the return.
1.3. Upon receiving the return request, our customer service team will review it and initiate the refund process where applicable.
2. Return Conditions
2.1. The items to be returned must be unused, in their original packaging, and in saleable condition. It’s important that the items to be returned are returned in the same condition as they were sold.
2.2. Some food products cannot be returned due to hygiene reasons. Returns of these items will not be accepted, however, if there is a defect in the product, options for replacement or refund will be provided to the customer.
3. Refund Process
3.1. Once the items to be returned have been received by us and the return request has been approved, the refund process will be completed within 14 business days at the latest.
3.2. The refund process will be conducted according to the payment method used. Payments made by credit card will be refunded to the credit card, while payments made by bank transfer will be refunded via bank transfer.
4. Return Address
4.1. Please use the following address for returning items:
Company Name: Vedessa B.V
Adress: Stationsplein 45, 3013 AK Rotterdam/NETHERLAND
Phone: +31 6 11850188
Email: info@vedessa.com
5. Contact
5.1. If you have any questions regarding the refund and return policy, please feel free to contact us.